Glass Water Systems is a member of the Water Quality Association. The President and his employees are trained Water Specialists. The founder is not just a name only owner, but intimately involved and trained in the water industry. Not only is the owner a Certified Water Specialist, but he has an extensive chemistry background and over two decades of experience in the water treatment industry. The employees are carefully selected Water Specialists with extensive experience in all facets of commercial, industrial and residential water treatment. Glass Water Systems also believes in hiring consultants as needed and retains an engineer and scientist for specialized problems.

WE INSTALL EQUIPMENT EVERY DAY - WE ARE NOT A COMPANY THAT WORKS OUT OF OUR HOME OR HAS NO INVENTORY - WE WILL SUPPORT YOU LONG AFTER THE SALE.

U.S. Toll Free Phone #: 1-877-345-2770 Tampa Bay Area Phone #: 813-832-9293 #: 813-626-9498 Fax #: 813-620-0174

Emergency Phone #: 813-244-5185

Email Address : glasswatersystems@msn.com Physical Address: 9406 E. US Highway 92 STE 111 Tampa, Florida 33610-5926

Physical Address: 9406 E. US Highway 92 STE 111 Tampa, Florida 33610-5926 glasswatersystems@yahoo.com

WARRANTY POLICIES 1. All products purchased from Glass Water Systems, Inc. carry the specified manufacturers. warranty. 2. The warranty only covers the original owner / purchaser of the products 3. All shipping costs associated with the return of the products are the responsibility of the customer. The shipping costs include (1.) Shipment to Glass Water Systems, Inc. (2.) Shipping costs associated with shipping the part to the manufacturer (3.) Shipping costs associated with returning the part to the customer 4. If the part is not warranties by the manufacturer the customer will not be refunded any of the shipping costs. 5. Glass Water Systems offers and extended warranty. This extended warranty works as follows: 1. Customer will be shipped a new part - no questions asked - and no associated costs of shipping 2. Customer will return the defective part using Glass Water Systems Shipping Account at no cost to the customer For more information and costs associated with this program go the the following linked page Glass Water Systems Extended Warranty 6. Defects not reported to Glass Water Systems, Inc. with the above described warranty period. 7. Any items manufactured by other companies. Such items may carry warranties offered by the original manufacturers. 8. Problems resulting from failure to comply with installation instructions or drawings, or improper installation. 9. Damage caused by acts of nature or problems resulting from abuse, misuse, negligence or accident by any party other than Glass Water Systems, Inc.. 10. Problems resulting in whole or in part from alteration, modification or attempted repair of these Products or Parts by any party other than Pentair Water Treatment. 11. Pistons, Seals, Spacers, and Brine Valves on all hot water and cold water valves. These parts require maintenance as part of a yearly service schedule. 12. Noncompliance with applicable codes, and ordinances including without limitation, plumbing codes. 13. Damage due to chemical attack. 14. Warranty applies only to original owner at the original installation location. 15. Failure to adhere to installation and operation instructions, including failure to operate tank in accordance with limitations stated of product label. 16. Failure to properly size tank to pump manufacturer's recommendations. 17. Use of product with water containing sediment or chemicals. 18. Injury to tank or any part thereof caused by exposure to vacuum, freezing, external impact, chemical attack from liquid and gasses, fire, floods and lightning. 19. Use in applications other than residential water softeners and filters.

20. WARRANTY OBLIGATIONS OF Glass Water Systems, Inc. – Should a defect in workmanship and/or material in Products or Parts covered by this warranty become evident during the term of the warranty, then upon compliance with the procedures, as set forth below, Glass Water Systems, Inc., at its option, will: In the case of Products, repair or replace the defective Products. Glass Water Systems, Inc. will consider, in good faith customer preference in making a determination whether to repair or replace a Product. In the case of Parts, whether purchased new or exchanged on a Product by other parts, Parts may not be returned for credit or repair. Glass Water Systems, Inc. will only be responsible for the replacement of defective Parts. 21. PROCEDURE FOR OBTAINING WARRANTY PERFORMANCE – A. All products – In order to obtain the benefits of this Limited Warranty, defective Products and/or Parts must be returned to Glass Water Systems as soon as possible after discovery of the defect, but in no event later than the expiration date of the warranty period provided in this Limited Warranty. The subject Product or Parts must be returned to the original point of shipment, freight prepaid, along with a letter stating the model number, serial number, if any, the date of purchase of the item which is claimed to be defective and a brief description of the problems encountered. Glass Water Systems, Inc. is not responsible under this Limited Warranty for any cost of shipping or transportation incurred in connection with the return of the Products or Parts. 22. NO OTHER WARRANTIES – To the maximum extent permitted by applicable law, Glass Water Systems, Inc. DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, with regard to the Product(s), Part(s) and/or any accompanying written materials. This limited warranty gives you specific legal rights. You may have others which vary from state/jurisdiction to state/jurisdiction. NO LIABILITY FOR CONSEQUENTIAL DAMAGES – To the maximum extent permitted by applicable law, in no event shall Glass Water Systems, Inc. be liable for any damages whatsoever (including without limitation, loss of time, inconvenience, expenses such as telephone calls, labor or material charges incurred in connection with the removal or replacement of the Product(s) or Part(s), special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use the defective Product(s) or Part(s), even if Glass Water Systems, Inc. has been advised of the possibility of such damages. In any case, Glass Water Systems, Inc.'s entire liability under any provision of this Limited Warranty shall be limited to the amount actually paid for the Product(s) or part(s). PLEASE NOTE: Because some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply. WARRANTIES OR REPRESENTATIONS BY OTHERS – No dealer or other person has any authority to make any warranties or representations concerning Glass Water Systems, Inc. or its products. Accordingly, Glass Water Systems, Inc. is not responsible for any such warranties or representations. OTHER RIGHTS – This warranty gives specific legal rights, and other rights may apply. Such rights vary from state to state. Glass Water Systems, Inc. Limited Warranty Part

WARRANTY PERIODS 1. Fleck Control Valves: 5 Years 2. Autotrol Control Valves: 5 Years 3. Structural Resin Tanks: 10 Years 4. Clack Control Valves: 5 Years 5. Pentek Housings: 1Year 6. Standard Reverse Osmosis: 1 Year (filters and membrane are not covered) 7. Structural Retention Tanks: 5 Years 8. Clack Retention Tanks: 5 Years 9. Clack Brine Tanks: 10 Years 10. Structural Brine Tanks: 10 Years 11. Enpress Resin Tanks: 10 Years

SHIPPING POLICIES 1. We ship using UPS, FedEx, DHL, and the USPS. The shipping prices are for the standard 48 states. Should you need us to ship to Alaska and Hawaii, please email us with your zip code, city, phone number where you can be reached and what you are wanting to order. Email to glasswatersystems@msn.com . 2. We will ship outside of the United States. We require you to give us your name, city, country, phone number, email address, and any other pertinent information. We will only accept payment for international orders via pay pal or other certified funds. 3. Damage upon receipt of the product must be reported immediately to the shipping company. Most companies require this to be done within 24 hours of receipt. Once our shipping company has delivered the packages to the customer Glass Water Systems, Inc. cannot be held responsible for damaged, lost, or stolen products. Customer must contact the shipper and report a claim.

RETURN POLICIES 1. Glass Water Systems will accept returns within 30 days of purchase. Installed equipment will receive no refund 2. Customer is responsible for all shipping costs associated with sending the equipment back 3. The Customer will receive the purchase price less a 35% restocking fee 4. Valve or equipment parts that are wrong because of Glass Water Systems, Inc. will be charged no restocking fees and be accepted up to 30 days after date of sale. Equipment cannot have been installed 5. Any equipment that has been installed will receive NO REFUND!!! 6. Special orders will not be given refunds!!! 7. Returns and Refunds must have a Return Authorization Number associated with it. 8. Deposits for Special Orders are subject to up to a 30 day hold on funds and a 20% transaction fee. 9. Special orders that have been paid for upfront by Glass Water Systems will require a complete forfeiture of deposit 10. Refunds may take up to 30 days to receive once equipment is returned to Glass Water Systems, Inc.

INTERNATIONAL POLICIES 1. We accept Pay pal and funds directly wired to our bank account. We do not accept Visa, MasterCard, Discover, or American Express. 2. Email glasswatersystems@msn.com to get all the associated prices for your product 3. NO RETURNS ARE ACCEPTED ON INTERNATIONAL ORDERS 4. We will not ship into Nigeria. 5. You must provide us with the following information: -Customer Name -Company Name -If applicable -Complete address -Phone Number -Email -Parts 6. International orders will take 10 additional days to process after payment is received. 7. Minimum Order: $150.00 US

PAYMENT POLICIES 1. We accept Visa, MasterCard, Discover, American Express, Debit Cards, Money Orders, and Pay pal 2. We accept checks from local residents 3. Orders can be placed by following methods *calling us at 1-877-345-2770 toll free or Tampa 813-832-9293 or 813-626-9498 from 8a.m - 5p.m. you can call us after hours at 813-244-5185 *emailing us at glasswatersytems@msn.com *faxing us at 813-620-0174 *mailing us a money order or other certified means to Glass Water Systems, Inc. P.O. Box 13971 Tampa, Florida 33681

LAW 1. Customer and Glass Water Systems, Inc. agree that jurisdiction for all legal matters will be within the Hillsborough County, Florida Courts 2. All legal matters must be addressed to our attorney Kenneth L. Olsen 502 E. Tyler Street, Tampa, Florida 33602 3. All legal matters must be sent certified to Glass Water Systems Inc. at 9402 U.S. 92 #106 Tampa, Florida 33610 and Kenneth L. Olsen at the address above.

U.S. Toll Free Phone #: 1-877-345-2770
Tampa Bay Area Phone #: 813-832-9293
#: 813-626-9498
Fax #: 813-620-0174

Emergency Phone #: 813-244-5185

Email Address : glasswatersystems@msn.com
Physical Address: : 9402 U.S. 92 #106
Tampa, Florida 33610

WE HAVE MOVED FROM 5130 S. DALE MABRY TO OUR NEW OFFICE AT 9402 U.S. 92 TAMPA,FLORIDA 33610
glasswatersystems@yahoo.com